Delivering high quality vendor-accredited support helps us achieve reliability and consistency, which are among our core values. Wherever possible we therefore develop Support Services to complement the vendors we on-board, so our partners can be confident in selling technology and solutions that are properly backed-up and customer-ready.
Accredited support meets local knowledge
Our Support Services are operated around the clock, 365 days a year. Naturally, different technologies require different support levels. So, we operate highly scalable regional and local Support Practices complimented by product-based Centres of Excellence where Partner Support Analysts are focused on specific products, solutions and geographies. This allows us to deliver accredited in-country support using local knowledge and native speakers.
You remain at the centre of our service
Every service is shaped to provide efficient, highly responsive support that places you, the partner, at its centre, so whilst the service is delivered on your behalf you never feel removed from the process. If an issue does arise, we’ll systematically work on a resolution together alongside the vendor.
Every Support Service is administered through one of our Practice-aligned Support Portals. Here you or your customer can log support requests and know that a Partner Support Analyst will be on the case and responding in minutes.