At Nuvias the primary focus will always be on improving your product offering, growing your business, and developing profitable new sales channels and income streams.

We offer our partners access to a full suite of professional services designed to complement our solutions portfolio and vendor products to enable them to deliver the best solutions to their end-customers.

  • Consultancy

    By utilising an extensive network of professional resources across EMEA Nuvias offers a first-class consultancy service to enable partners in meeting their end-user requirements.

    Our consultancy skills can be integrated into a customised service that grows and changes with your business and the needs of your customer base, or engaged one-off as part of a project.

    Nuvias’ accredited consultants and engineers can act on your behalf to ensure your customers’ installation runs smoothly, on time and on budget, bringing highly qualified people to complement the skills of your own team.

    The consultancy expertise spans design through to installation, incorporating specialities such as SAN design, data migration projects, backup and disaster recovery solutions, as well as IP technologies. By pre-booking consultancy resources, you can take advantage of our preferential rates.

    Key Benefits of Nuvias Consultancy:

    • Complements existing support staff
    • Optimises budgets by pre-booking at preferential rates
    • Provides Project Management
    • Solves complex technical problems
    • Supports your business through major projects
    • Minimises administrative overheads
  • Implementation

    Nuvias offers resellers the opportunity to utilise our in-house skills to ensure projects are implemented efficiently and quickly.

    Throughout our extensive product range we have dedicated, certified specialists who have the skills and equipment to work on behalf of your technical teams to fully implement a wide range of solutions.

    From enterprise storage projects to VoIP handset configuration, we can help. We offer a comprehensive configuration, testing and installation service, including:

    • Full equipment testing
    • 24hr soak testing
    • Company standard software loaded*
    • Upgrade installation*
    • Specific configuration installation
    • Drop ship direct to customer (blind ship optional)
    • On-site installation

    *with purchase of correct upgrades or licenses

  • Support

    Nuvias Support is a channel-only support service developed with our partner and vendor community in mind.  Through our support services we offer the ability for end-users too to raise queries via our 1st and 2nd line Support helpdesk, where a direct support model has been proposed by their reseller.

    Through the dedicated Nuvias Portal we offer the ability for partners to manage their support contracts, be alerted to those that are due to expire soon and to focus resource for interaction with the support team should problems arise.

    Benefits of Nuvias Support Include:

    • 24 hour 7 days a week helpdesk manned by qualified engineers
    • Ability to escalate fault calls within the helpdesk to the vendor
    • Where applicable all spares are owned and managed by Nuvias Support
    • Spares held in secure locations globally with 24 hour access
    • Engineer to site capability
    • Prorate additions to your contract to achieve 1 renewal date
    • One-stop-shop for ALL Riverbed technologies
    • Software updates and configuration assistance with a valid support contract

Start your journey with Nuvias today

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