For nearly 20 years BroadSoft has been innovating around cloud PBX, Unified Communications, team collaboration, and contact centre solutions, designed for service providers and carriers.
BroadSoft Business is an open carrier-class communications suite built to help individuals and teams to collaborate and communicate more effectively. Delivered through the cloud and completely mobile-integrated, all aspects of customer engagement and teamwork are improved.
- BroadSoft Mobility
Communications and collaboration on an epic scale
World-class products provide fast, yet efficient access to the tools that help get work done – available to everyone, through any device, all of the time. It’s communication and collaboration on an epic scale – integrating services for everything from telephony to file sharing, video conferencing to group chat. Users can focus entirely on productivity as documents and tools are organised into a unified workspace that enhances daily workflow.
Specialist contact centre solutions transform these teams into a strategic asset that services customers better, makes more sales, and delivers an enhanced experience. Harnessing the power of omni-channel service, voice, web, email, and chat are combined to engage customers over their favoured channel. Plus, predictive analytics dynamically match customers and agents using the agent, customer, and interaction history data to optimise resolutions.
As a result, BroadSoft solutions are being used by organisations of all sizes to modernise the way they work, shift legacy telecoms infrastructure to the cloud, and introduce extraordinary innovation. Likewise, as the service provider market continues to get more competitive, transformation to the cloud and augmented offerings are essential for players to remain competitive, protect market share, and maintain margins. BroadSoft presents a valuable opportunity to achieve this using proven solutions that can be private-labelled and custom-packaged.